Financial TermsEffective Date: September 18, 2026

Refund & Cancellation Policy

Clear, transparent standards distinguishing between Proventa Concierge Service Fees and independent third-party vendor charges.

1. Two Distinct Cost Categories

When delegating tasks through Proventa, transactions typically consist of two distinct elements:

A. Proventa Concierge FeesFees billed for the research, coordination, phone dispatch, and management provided by the Proventa desk.

B. Third-Party Vendor CostsDirect disbursements paid to third-party suppliers (e.g. airline tickets, hotel rooms, dining deposits, transport fares, event access).

2. Cancellation of Proventa Requests

Before Member Approval (Proposal Stage)You may withdraw or cancel any request in your dashboard at any time prior to approving a proposal. No concierge fulfillment fee is incurred.

After Approval, Prior to FulfillmentIf you request cancellation after approving a proposal but before our concierge desk has dispatched payments or finalized commitments with third-party providers, Proventa fees may be credited or refunded minus any direct administrative costs incurred.

After Booking ConfirmationOnce a booking has been confirmed with a genuine provider reference, Proventa concierge fees are considered earned for fulfillment work completed.

3. Third-Party Vendor Refunds & Cancellations

Subject to Independent Provider Terms:

Refunds for third-party charges are governed strictly by the respective vendor’s terms (such as airline fare cancellation tariffs, hotel non-refundable booking deadlines, restaurant cancellation fee windows, and non-refundable event ticketing terms).

The Proventa Concierge Advocacy: When a cancellation is requested, your concierge desk will actively advocate on your behalf with the vendor to secure refunds, waivers, or credits permitted under vendor policies. Any funds recovered from the vendor are returned directly to you.

4. Proventa Service Guarantee & Error Remedy

If Proventa fails to deliver an approved service due to platform technical error or concierge staff oversight (e.g. failing to place an approved reservation within agreed deadlines), Proventa will promptly refund 100% of the Proventa concierge fee charged for that task and assist in finding alternate arrangements.

5. Refund Processing Timelines

Standard Processing WindowApproved refunds are initiated within 48 business hours and typically reflect back to the member’s original payment method within 5 to 7 banking days, depending on bank and gateway processing cycles.

To request a cancellation or inquire about a refund, message your concierge desk directly in the member dashboard or email concierge@proventa.in (copy to proventa.in@gmail.com).